Returns & Exchanges
At OG Luxury, we want you to be completely satisfied with your beauty experience. If your purchase doesn't meet your expectations, we offer a 30-day return window for unopened and unused products to ensure the highest standards of hygiene and quality.
Initiate Your Request
Contact our dedicated concierge team at [email protected] with your order number and the reason for your return to receive a Return Authorization Number.
Prepare Your Package
Securely pack the items in their original, unopened luxury packaging, ensuring all protective seals remain intact to qualify for a full refund.
Ship the Items
Affix the provided prepaid shipping label to your package and drop it off at any authorized courier location; we recommend obtaining a tracking receipt for your records.
Quality Inspection & Refund
Once our specialists verify the condition of the returned items, your refund will be processed back to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing