Frequently Asked Questions
Everything you need to know about your OG Luxury experience.
Are your beauty products authentic?
Absolutely. OG Luxury guarantees 100% authenticity for every product in our catalog. we source directly from authorized distributors and luxury beauty houses to ensure premium quality.
How long does shipping take?
Standard shipping typically takes 3-5 business days. We also offer expedited 2-day shipping for domestic orders placed before 12 PM EST.
What is your return policy for skincare and cosmetics?
Due to hygiene reasons, we can only accept returns on unopened and unused products in their original packaging within 30 days of purchase.
Do you ship internationally?
Yes, OG Luxury ships to over 50 countries worldwide. International shipping rates and delivery times vary based on the destination and local customs processing.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and buy-now-pay-later options like Klarna and Afterpay.
How can I track my order?
Once your order has shipped, you will receive an email confirmation with a tracking number and a link to monitor your package's journey in real-time.